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Welcome to the Award Blinds policy page. Below you will find important information related to our policies for
shopping online at Award Blinds. If you have any questions regarding any of the information on this page please contact us so
we can assist you.
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» Color Accuracy
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Due to color monitor variations, calibration differences and environment lighting around the monitor, we can not guarantee that
the colors displayed on your monitor accurately represent the product color. Therefore, if color matching is important then we
highly recommend that you order product color samples prior to placing your order.
We offer up to 10 FREE product color samples to help you find the color that is right for
your needs. Product samples may have minimal color variance due to different dye lots as noted by our manufacturers. If you are
ordering multiple blinds of the same color we recommend that you order all of them at the same time to ensure they come from the same
dye lot. Also note that if different products have the same color name that does not mean that they are the same color, please order a
sample of each to compare for yourself.
Additional Information for Real Wood Stained Finish Products
Our real wood blinds are a natural product and contain slight variations in color, texture, grain, etc. between dye lots. These variations
will be especially visible in blinds with light color stains. These variations are normal and natural characteristics of real wood and
are considered acceptable quality. If you are ordering multiple real wood blinds we recommend that you order them all at the same time
so they are manufactured from the same dye lot.
Additional Information for Natural Wood Shades (Bamboo, Matchstick & Woven Wood)
Natural wood shades are made from bamboo, rattan, reeds, jutes and other natural woods. Since they are natural woods their color and
pattern can vary a great deal between dye lots and between the sample and actual product. The samples for natural woods should be used
as a guide to see the products string and ladder placement and its general look and feel. Since these are natural wood the color can
vary from a more lively greenish tint to a yellow/tan tint to even a more brownish tint depending on when the bamboo was harvested. However,
green bamboo should gradually change to a more tan/brown color over time.
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» Window Measurements
It is very important that you make the correct measurements before placing your order. Please review and follow our
measuring instructions to correctly measure for your window treatments.
Measuring is the responsibility of the customer and measuring errors are not the fault of AwardBlinds. If a measuring error occurs and
the product can be modified we will charge you only the actual cost of the modification plus any shipping charges. If the blind has to be
re-made we will discount the new blind and shipping will be free, the factory may require that we pick up the old blind.
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» Secure Internet Shopping
AwardBlinds.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your
information is protected both online and offline. When our order form asks you to enter sensitive information (such as your credit card
number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL
(Secure Socket Layer).
If you prefer to not transmit your credit card information over the website you may select the payment option to call in with the
credit card information. This option is available from the payment page of the checkout process. If you would rather place the entire
order by phone you may contact us toll-free at 1-800-933-2616.
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» Payment Options
All of our products offered by AwardBlinds.com are custom made. Due to this payment must be received before production starts.
Payment Types
AwardBlinds.com's checkout payment page has three options for payment:
Credit Card:
Visa, Mastercard, Discover Card and American Express are accepted. The credit card is charged the total order amount at the time the
order is placed by the customer. This is required because our products are custom made. Using a credit card on AwardBlinds.com is
secure, please read the section 'Secure Internet Shopping' above for more information.
Cashier's Check/Money Order:
AwardBlinds.com accepts cashier's checks and money orders. Cashier's checks and money order payments take slightly longer to process
because the payment must first clear with the bank due to our products being custom made. When selecting this method of payment it is
the responsibility of the customer to mail payment to the address given on the Checkout Payment Page. This payment option typically
results in a 5 to 7 day holding period for the payment to clear.
Phone in Credit Card Information:
AwardBlinds.com allows the option of calling in with the credit card payment information. The complete order is handled online by the
customer. The only difference is they choose to call in with the credit card information. On the AwardBlinds.com Payment Checkout page,
select the Phone in Credit Card Information option and then complete the order. After the order is completed call in with your Order
Number (provided by the receipt page and confirmation email), Name and Credit Card Information to finalize the order payment. The order
will not be processed until the payment information is received and clears.
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» Sales Tax
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AwardBlinds.com is a Florida based Corporation, therefore 6% sales tax is only required for orders shipping to Florida addresses.
This is the lowest possible sales tax found in Florida. AwardBlinds.com will not collect sales tax on any orders that are shipped
outside of the state of Florida unless such taxes are imposed on internet sales by law.
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» Changes & Cancellations
AwardBlinds.com sells custom made products made to your specifications. Changes or Cancellations to an order can be made for a period
of 24 hours after your order has been placed with AwardBlinds.com. All cancellations effected during
this 24 hour period will be subject to a manufacturer restocking fee, where applicable, and a 5% administrative charge. Any credits
required due to changes or cancellations will be refunded within 2-5 business days minus the manufacturers restocking fee, where
applicable, and a 5% administrative charge. Changes that would affect the normal cost of the product (ex. a size change) will be
be either charged or refunded to the customer in the amount of the change. Any change that requires an additional charge cannot be made
until payment is received.
Changes after this 24 hour period may not be possible. If changes after the 24 period are possible they will incur an additional fee.
Changes to the order may extend the production time by a few days.
Under no circumstance will AwardBlinds.com either refund any money or issue any credits for a purchase if the cancellation or change
occurs at any time beyond this 24 hour period. No cancellations are possible once an order has started production. Please print the
Order Receipt page for review and also review your Order Confirmation email for errors immediately after placing your order. All
changes and cancellation requests must be done via phone.
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» Shipping Information
We offer FREE shipping via UPS within the contiguous United States on all orders that are not oversized. Oversized sizes if applicable
are noted on the product page of the product. Typically if a product is over 96" in width for horizontals or over 96" in width or height
for verticals then it is considered oversized and the manufacturer must ship it via freight carrier. Oversized shipments incur a fee of
$85.00 per manufacturer shipment. We ship most products FOB from the manufacturing facility to your front door. Some freight companies
will not unload the order for you. Make sure you have someone able to unload your order and bring it inside your home or place of business.
Delivery times may vary depending on the product and location. Estimated production and delivery times include business days and exclude
weekends, holidays and factory closed days. Delays may be caused due to out-of-stock materials or factory overload. AwardBlinds.com
cannot be held responsible for shipping delays cause by issues beyond its control.
Note: We cannot ship to P.O. Boxes or Military Bases.
Note: We currently only ship to contiguous United States.
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» Email Order Confirmation
After an order is placed an email confirmation will be sent to the email address supplied to the website during the order. It is the
customer's responsibility to verify that all information is correct in this email. Any errors with the order must be phoned in and
corrected with AwardBlinds.com within the time period explained above in 'Changes & Cancellations'. If you do not receive an email
confirmation for any reason such as an incorrectly entered email address, it is the customer's responsibility to contact AwardBlinds.com
in order to obtain their order confirmation.
Note: Users with spam blocking filters on their email may unknowingly filter the email confirmation to the trash or delete it. Please
check your settings to make sure this is not the case.
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» Inspection of Merchandise & Return/Repair Policy
Since AwardBlinds.com's products are custom made they are non-returnable & non-refundable. As soon as your order arrives inspect
it for any damages or errors. Please follow the instructions related to the carrier method used:
UPS:
If the box is damaged to the point it looks like everything inside would be to then refuse the shipment and note it is for this reason.
If you find concealed damage, then notify AwardBlinds.com within 7 days of receiving the shipment. If you do not contact us within 7 days we may be limited in
what we can offer with repairs/replacements. Please keep all boxes and packaging materials until you have made sure all products are
free from shipping damage and defects of parts and workmanship.
If there are errors with the products such as incorrect color, incorrect size, etc then
notify us within 7 days of receiving the shipment and we will contact the manufactuerer to correct the issue. In some cases noted here we may request digital
photos be taken so we can get a visual of the damaged area or error, this will help speed up the repair/replacement process. Typical manufacturing
deductions, fabric sizes and dye lot color variances are not errors. Please contact us prior to ordering if you have specific questions for a product.
Freight Carrier:
If the box is damaged to the point it looks like everything inside would be too, then refuse the shipment and note it is for this reason
on the bill of lading and sign it. If possible open the boxes with the driver present. If you find concealed damage, then note it
on the bill of lading with the driver and sign it. Then notify AwardBlinds.com within 7 days so we can get this resolved. Without the
signed note on the bill of lading we will be limited in what we can offer for repairs/replacements. Please keep all boxes and packaging
materials until you have made sure all products are free from shipping damage and defects of parts and workmanship.
If there are errors with the products such as incorrect color, incorrect size, etc then notify us as soon as possible and we will
contact the manufacturer to correct the issue. In some cases noted here we may request digital photos be taken so we can get a visual
representation of the damaged area or error, this will help speed up the repair/replacement process.
Important Notes:
It is at the sole discreation of the manufacturer to either repair or replace damaged or incorrectly made products. All claims must be
brought to our attention in the time period noted above or repairs/replacements by the manufacturer may be forfeited.
All claims for repair/replacement or credit require an authorization number. Our customer service department will assist you with
authorization and instructions on returns.
Missing Parts:
If an order arrives without all the indicated required parts (hold downs, valance clips, etc) please contact us immediately. The parts
will be sent out at no cost to the customer. Please note that parts are sent out from our factory and can incur delays due to factory
load, holidays and off days.
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» Discontinued & Backordered Items
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AwardBlinds.com has no control over products that are discontinued or placed on backorder by the manufacturers. AwardBlinds.com
will make every effort to remove discontinued products from the website as soon as we are made aware of them. Any backordered products
will also be noted on the product page for that product when we are made aware of it. We will also notify as soon as possible, by email
and/or phone, the customers of any affected orders.
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» Contract Quotes
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Contract Quotations are available for 25 or more units or 500 square feet of one product. If you have an order that qualifies and would like
to get a contract quote, please contact our sales department at sales@awardblinds.com and they will assist you.
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» Privacy Policy
AwardBlinds.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any
outside parties other than what is outlined in this policy. Shipping information will be shared only with our manufacturers who
require it for purposes of shipping your product. To properly process your credit card information, we must share your personal and
financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system.
See the Security Internet Shopping section above for more details on security measures and procedures.
We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations
and order follow-up emails. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail
address, and payment information such as your credit card number. If you elect to receive our newsletter & special promotions,
your contact information will be used for the delivery of these items.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure
is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Cookies
We customize certain Web page content based upon information provided by our cookie. If you choose to reject the cookie, you can still
browse our store but will be unable to use the shopping cart to buy merchandise. The AwardBlinds.com shopping cart cannot function
without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, AwardBlinds.com
will be unable to accept your online order. We do not store any personally identifiable information in this cookie, it is primarily used
for session information needed to allow the cart and sections of the AwardBlinds.com website to function properly for you.
Log Files
Like most standard websites we use log files. We use IP addresses to analyze trends, administer the site, track user movement, and
gather broad demographic information for aggregate use. We do not distribute or share IP information with any third parties.
Testimonials
The testimonials section of the AwardBlinds.com website is for the purpose of sharing experiences and recommendations with us and other
visitors of the website. Published testimonials are genuine and are not edited or altered by AwardBlinds.com. AwardBlinds.com reserves
the right to post or remove any testimonial at its discretion.
By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in
connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and
without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial
is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any
media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not
someone else composed and posted the Testimonial.
Other than the name used with the Testimonial, which we may or may not use, your personal contact information will not be disclosed in
connection with our reprint or use of your Testimonial.
Links
This website contains links to other sites. Please be aware that AwardBlinds.com is not responsible for the privacy practices of such
other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website
that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Special Offers (News Letter)
Other than follow-up order emails, our special offers are sent only to customers who grant AwardBlinds.com permission to send them such
information. To honor the privacy of our users, we by default set the option to not receive these types of communications. At the time
of your order, if you wish to opt to receive the news letter you must click the appropriate field. Furthermore, all special offers are
sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers may still receive
intermittent follow-up emails to their previous order with AwardBlinds.com.
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» Lifetime Limited Warranty
Manufacturer Guarantee: Once you are satisfied with your new Window Treatment and the way it is installed in your home, the Manufacturer guarantees your shade
will be free from defects due to faulty workmanship or materials for as long as the original purchaser owns the product, provided that the
product was installed properly and in accordance with the installation instructions. The warranty is extended to the original purchaser only,
in the original windows for which it was intended in residential properties only.
Manufacturer Obligation To You: For claims covered by the guarantee, the Manufacturer will replace or repair any product, with like or similar parts, found
to be defective as a result of faulty workmanship or materials and excludes shipping costs, trip charges and labor costs for measuring and
installation.
Guarantee Limits: This guarantee does not apply to any Window Treatment or parts thereof which fail due to accident, alterations, improper use,
abuse, neglect, normal wear, nor color fading due to sunlight, direct exposure to salt air, failure to follow instructions for measuring,
installing or operating the product. Any defect, malfunction or other failure of the product to conform to this limited guarantee will be
remedied by the Manufacturer solely in the manner provided in this guarantee.
THIS LIMITED GUARANTEE DOES NOT COVER, AND IS INTENDED TO EXCLUDE, ANY AND ALL LIABILITY ON THE PART OF THE COMPANY, WHETHER UNDER THIS LIMITED
GUARANTEE OR UNDER ANY GUARANTEE IMPLIED BY LAW, FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES FOR BREACH THEREOF EXCEPT AS EXPRESSLY PROVIDED
ABOVE IN THIS LIMITED GUARANTEE, THE COMPANY HEREBY NEGATES AND DISCLAIMS ALL EXPRESS GUARANTEES.
Note: Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion
regarding such damages may not apply to you. Also, this Limited Guarantee gives specific legal rights, and you may also have other rights which
vary from state to state.
Additional Terms for Wood and Faux Wood Blinds - Five Year Warranty: For the period of five years from the date of purchase, the Manufacturer
will repair or replace any slat which is defective.
Additional Terms for Woven Wood Shades - Five Year Warranty: For the period of five years from the date of purchase, the Manufacturer will repair or
replace any Woven Wood Shade which is defective in materials or workmanship.
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