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We hope that you are staying safe and healthy during this uncertain period of time. As you are aware, the COVID-19 virus is a dynamic situation and one that we are monitoring daily.
AwardBlinds.com's customer service team remains open during our normal business hours, ready to assist you with your blinds and shades related questions. As an all-online retailer, you can continue to shop with us 24/7 at www.awardblinds.com.
Here at AwardBlinds.com, we are following the suggested guidelines and rules set by the CDC and government. In doing so, we have adapted to the situation by moving all customer service employees to work directly from their homes. This helps keep them safe, allowing them to social distance while still being able to provide the level of service you have come to expect. As always, you may contact us for assistance. If you're talking to us and you hear a pet (we're dog lovers) or child in the background, it's because we're being diligent to ensure the health and safety of our families and communities.
All manufacturers are following CDC and government guidelines and rules, in order to provide a safe and healthy workplace for the factory production workers. Workplace distancing rules have been implemnented within the factories, keeping employees from direct contact with one another. Production employees are provided masks and gloves, to further protect them and our customers. Additional hand sanitation stations have been setup, allowing employees to maintain more frequent hygiene and the workstations are cleaned/sanitized more frequently throughout the day. Additionally, access to factory buildings has been restricted, preventing unnecessary visitors from entering.
Estimated production times can be found on the product page for all products on our website. We do our best to provide accurate production estimates on our website, and most products are going through production at rates similar to pre-pandemic production times. There is always a small chance of an unexpected delay in production beyond our estimates, but such delays are increasingly rare. In the rare case of a production delay, we appreciate your understanding and support while the manufacturer works through it to get your order shipped as quickly as possible.
Sample requests are being sent without delay. Our sample facility is setup in a manner that allows it to be fully operational during a crisis such as this. Employees are wearing gloves and masks while fulfilling sample requests, while maintaining social distancing, and all surfaces are sanitized throughout the day, keeping you and our employees safe.
While doing our part to help curb the spread of Covid-19, we will continue to support the recommendations set forth by the CDC and both our federal and local governments. With the impact of the Coronavirus changing daily, the information in this document may change. In the meantime, we remain committed to providing you with the same level of service that you have become accustomed to. Please, stay safe and healthy out there. These are unprecedented times, but we'll get through them together!