Our website is full of information but it doesn't answer every question. To help with that we created this FAQ so you, our customer, can find
answers to the most common and important questions that arise during the window blinds shopping experience. We'll update the FAQ with more
questions and answers as they are presented to us.
Does AwardBlinds.com charge a processing fee?
No way! Our competitors make up excuses to tack on an extra processing fee that ranges from $2.95 to $10.00 per order. We do not see any reasonable excuse to justify adding unwarranted fees to your order.
Do you charge sales tax?
Sales tax is only charged on orders shipped to the state of North Carolina. The sales tax collected is determined by the North Carolina postal code that the order is shipped to. Sales tax will not be collected on orders that are shipped outside of the state of North Carolina unless such taxes are imposed on internet sales by law.
Where is AwardBlinds located?
Award Blinds.com, Inc. is a North Carolina based Corporation. We are located between Winston-Salem and Greensboro in North Carolina. We are an internet only company and we do not have a physical storefront for customers to visit. Our products and components are manufactured in several different factories throughout the United States of America, North America, and globally. All products are shipped directly from the factory to you.
Is it safe and secure to order online?
Yes. Keeping our customers' personal and financial information secure is a top priority of ours at AwardBlinds.com. When you enter sensitive information on our website, that information is encrypted and protected with the latest encryption technology, SSL (Secure Sockets Layer), before it is transmitted to us.
What methods of payment do you accept?
We accept Visa, Mastercard, Discover Card, and American Express credit cards. We also accept cashier's checks and money orders. For full details on our payment options please visit our policy page
When will you charge my credit card?
All of the products offered on AwardBlinds.com are custom made to your specifications. Due to this payment must be received before production starts. Credit card transactions are authorized and charged at the time you place your order via Authorize.net.
How do you price your blinds and shades so much lower than your competitors?
A few factors are involved in our ability to offer lower prices than our competitors for our high quality products. We have strong relationships with many of the top manufacturers in the industry allowing us to offer better quality products. Our sales volume is high while our overhead is low allowing us to price products lower, thanks to our loyal customers and to our dedicated staff that works efficiently and takes pride in the fact that we are a family owned business, a business that places morals and great customer service ahead of the bottom-line.
What brand are your blinds?
Our blinds are manufactured by industry leading companies we have built strong relationships with. The quality of the products we offer is equal-to and in most cases better than that of the name brand blinds and shades. In fact most of our blinds and shades are made by a division of Hunter Douglas.
Do you share any of my personal information?
We will never rent or sell your personal information to anyone. At AwardBlinds.com, we respect your privacy. Please visit our policy page
What type of warranty is there on your products?
Every product purchased from AwardBlinds.com is covered by a manufacturer's warranty. Typically these warranties are a lifetime limited warranty. Specific warranty information can be found on each product page.
Can I save my shopping cart?
Can I order one blind now and then get matching blinds later?
Dye lots can vary slightly between orders. It is always best to order an entire room of blinds at the same time. If you have a separate room that has only one window, then that would be the best option for a single blind order. Please note however that window treatment lines and/or colors/options do occasionally get discontinued, making it difficult or impossible to order matching window treatments for your remaining windows.
What if I don't see the product I wanted?
We are continuously updating our website with new products and information. If you cannot find a particular product on our website then please contact us
I want to order a larger size than is shown on the website. Is that possible?
Size restrictions are based on a variety of conditions that can include but are not limited to available fabric size, machinery limitations, and product weight. The size limits on our website represent the correct size restrictions for each product.
Can I send you my own fabric to make my shades?
For quality purposes, our manufacturers only produce window treatments with the fabrics shown on our website. These fabrics have all been tested for durability and customer satisfaction.
Do you have a catalogue or brochure?
No, sorry. We attempt to provide all of the information required for our products through our website. If you cannot find a certain piece of information please contact us
and we will happily assist you.
What does color coordinated mean?
Color coordinated means similar colors but not necessarily the same exact color. An exact match in color is not always possible for the components of the blind/shade. The color that best coordinates with the product's slat/fabric color will be used on the components. Component colors are predetermined by the manufacturer and will not necessarily be of the same exact coordinated color. If you have any questions please contact our sales department prior to placing your order.
Why should I order free samples prior to placing my actual order?
Due to variances among color monitors and other electronic display devices, calibration differences, and environment lighting around the monitor, we cannot guarantee that the colors displayed on your screen accurately represent the product color. For a more accurate color comparison we highly recommend that you request free samples prior to placing your order.
If I order samples, will I lose out on any current promotion(s) because it will expire?
We strongly recommend that you order free samples prior to placing your order. For this reason, AwardBlinds.com will honor the site-wide sale discount that was running at the time of your sample order when you are ready to order. After you receive the samples and you are ready to place your order, simply contact us and we will provide you with a coupon code that is the same discount as the discount that was running when you ordered the samples. For the coupon to be valid, your order must be placed within 30-days of ordering the samples. This way you won't miss out on any sale!
I can't find samples for the product I am interested in. How can I order them?
If a product color has a sample available you will be able to order it by clicking the 'Order Free Sample' link under the color name. Occasionally a sample might be 'Out of Stock', if that is the case then you can order it once we receive more of them.
Can I pay extra to rush my samples order?
Yes, we are happy to offer you express shipping for samples through USPS Priority Mail. Please contact us
for the current rates and to expedite your sample order. Sample orders placed on the weekends or after 12:00 AM EST, Monday through Friday, will be processed the next business day. Standard shipping for samples is free and free sample orders are typically delivered within 3 to 8 business days via USPS First Class Mail.
How do I measure for my new blind(s) or shade(s)?
How do I install my new blind(s) or shade(s)?
Your order will ship with installation instructions. We also provide installation instructions
in pdf format in-case you cannot locate the instructions in your shipment box(es).
Who is responsible for proper measurements?
We are an online business and do not measure our customer's windows therefore it is the customer's responsibility to properly measure all of their windows. Measuring is simple and it is very rare that a customer makes a measuring mistake. You can find product specific measuring instructions on each product page and by visiting our measuring instructions
What if I measure something incorrectly?
Measuring is simple and it is very rare that a customer makes a measuring mistake. If you measure incorrectly we may be able to get your blind(s)/shade(s) resized for a nominal fee. We also have an OOPS policy that will allow you to re-order the blind(s)/shade(s) at a discounted price. Please contact us
if you made a measuring error.
Are the installation instructions included with each order?
Yes, the blinds and shades we offer come with the installation instructions in the box. Check all of your boxes to insure that you have your installation instructions. If you cannot find the instructions then you can visit our installation instructions
webpage to find a PDF version of the instructions for the product(s) you ordered. If you'd rather have a paper copy simply contact us
and we will mail a new copy of them to you.
Will my order include the necessary installation hardware?
Yes, all of the necessary hardware including installation brackets are included with your blinds/shades. Sometimes spacer blocks and/or shims are needed for a specific installation, if that is the case then they can be found at your local hardware store.
Do you supply screws for installation?
Yes. Standard installation screws are included with your order. However, there are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, steel, etc. It is not feasible for our manufacturers to include screws/fasteners that will work for all applications. You will need to purchase different screws/fasteners if the included screws do not work for your mounting surface.
Will I be able to install my blind(s)/shade(s) myself?
Absolutely! All of the blinds and shades we sell are easy to install. Installation instructions are included with each order and are also available on our website. With a few simple tools you should easily be able to install all of the products we carry.
Can I order over the phone?
In order to prevent mistakes on the order that can happen over the phone we do not take orders over the phone. We can answer questions you have about placing an order or about any of our products. If you have a question please visit our contact us
page to contact us via phone or email.
Will I receive an order confirmation?
Yes, after an order is placed on AwardBlinds.com an order confirmation will be automatically sent to the email address you supplied during checkout. It is the customer's responsibility to verify that all information in this email for their order is correct. Any errors with the order must be phoned in and corrected with AwardBlinds.com prior to the order entering production. We strongly suggest that you review your email confirmation after every order.
I did not receive an order confirmation, what do I do?
If you did not receive an order confirmation please check your spam/junk folder. If it is not in your spam/junk folder, please contact
our customer service department via phone and we will promptly resend the confirmation to the email address you provide. To ensure receipt of AwardBlinds.com emails, please add the awardblinds.com domain to your email safe sender list.
How do I check my order status?
How long will it take to receive my order?
You can get an estimated delivery date for every item in your shopping cart by entering your ship-to zip code. Additionally, the estimated production time for each product is listed on the product's webpage. Orders may have multiple shipments if they are comprised of different product types.
Can I cancel or change my order?
All of our products are custom made and production normally begins the business day after an order is placed. We promptly review and send all orders to the manufacturer to ensure quick production and delivery of your blinds. Most orders can be changed or canceled within the first 12 hours after an order is placed, however, some products enter production immediately and cannot be changed or canceled. No changes or cancellations are possible once an order has started production. Please ensure that your sizes, colors, and options are correct before ordering. All changes and cancellations must be phoned in to our customer service department.
Do you offer a volume discount for large orders?
Yes, typically if an order consists of 25 or more of the same product then it qualifies for a contract quote discount. If you feel your order qualifies please contact us
to submit your order for a contract quote price.
Do you charge for shipping?
At AwardBlinds.com we offer FREE ground shipping within the contiguous United States via UPS/FedEx on all orders that do not contain oversized blinds or shades. Typically if a product is over 94" in width for horizontals or over 94" in width or height for vertical blinds then it is considered oversized and additional shipping consideration must be taken by the factory, often times resulting in the shipment being handled by a freight carrier. Oversized shipments will incur a fee of $70.00*. If a product has sizes that are considered oversized, they will be noted on the product's page.
How will you ship my order?
Most orders are shipped via UPS or FedEx ground. Orders that contain oversized products will be shipped using a freight carrier (also known as a common carrier). Orders consisting of a large number of blinds/shades may also be shipped via freight carrier.
Do you ship to Alaska and Hawaii?
We currently only ship to the contiguous United States. We currently do not ship to Alaska or Hawaii. However, it is possible to ship our blinds to a freight forwarding company and to have them deliver your order to you.
Do you ship your blinds outside of the USA?
No, we currently do not ship outside of the USA. However, it is possible to ship our blinds to a freight forwarding company and to have them deliver your order to you.
When will my order be shipped?
Our products are custom made, due to this orders are shipped after the production cycle of the products. Production times can be found on each product page. Delivery estimates for items in your shopping cart can be calculated if you enter your ship-to zip code. Orders may have multiple shipments if they are comprised of different product types. Delivery estimates are not guaranteed time frames.
Do I have to be available for the delivery?
If your order is shipped via UPS/FedEx then you do not have to be available at the time of delivery. If you are not available then your order will be left at your shipping address in a location deemed safe and appropriate by the shipping company. If you have your order delivered to a place of business or to an apartment complex then the shipping company may choose to leave your order with a receptionist or front office.
For orders shipped via a freight carrier you must be available at the time of delivery. Typically the freight carrier will contact you prior to the delivery to schedule a delivery date and time. It is your responsibility to be available at the determined time.
My shipment appears lost! What should I do?
If your order appears to be lost by the shipping company then please contact us immediately. We will contact the shipping company and have them run a trace on the shipment to determine its location. If the shipping company cannot locate your shipment then we will file a claim with them and upon approval of the claim we will have the blind(s)/shade(s) remade and re-shipped to you.
What if my blinds are damaged during shipping?
If your order arrives damaged you must contact the AwardBlinds.com customer service department within 7 business days of delivery. All products with damages will either be repaired or replaced at no cost to you. Please keep all boxes and packaging materials until you have made sure your products are free from shipping damage.
How can I contact AwardBlinds.com?
You can call, email, or fax us any questions or comments. All of our contact information can be found on our contact us
page. Our contact information is also provided in the footer of every page of our website.
I'm having problems checking out, what do I do?
If you experience a rare checkout problem it is most likely web-browser related. Typically this problem can be fixed by properly configuring your web-browser to accept cookies and/or by removing temporary internet files. If that does not work please contact us
and we will assist you with your order.
I have a warranty issue what do I do?
our customer service department so we can assist you.
How do I order parts for my blinds/shades?
If your blind(s)/shade(s) are from AwardBlinds.com then please contact
our customer service department.